The accident prevention officer

Summary:

The accident prevention officer provides a permanent presence across the network to guarantee passenger and driver safety. He also provides customer service and information at stops or on vehicles. At peak times they regulate passenger flow.

Interview :

“Our role is to anticipate everything which could disrupt the network, ranging from simple customer information to a major intervention, incidents, demonstrations or attacks.  We are the direct, systematic link with the central control centre, drivers and customers. Our job can be summed up by the letters API, Assistance, Prevention, Intervention for customers and drivers”.

Themes:
Human resources
Quality of service
Customer relationship
Safety and security transport
Keywords:
Human resources
Information staff
Security officer
People
User
Mode of transport:
Multimodal
Date of creation: 29/09/2010
Company:
TRANSDEV
City / Zipcode: Multi-localised
Country: Multi-localised
Technical informations :
Film or Footage: Film
Producer: Effikas
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