The call center operator

Summary:

The call centre operator handles routine sales calls and travel bookings via a database. He provides information to customers, register orders for travel tickets and provide customer service. They may also conduct customer satisfaction surveys.

Interview :
“Here at the call centre, we are the first point of contact with customers, so we have to give them an accurate response to meet their travel needs and then we also have the job of greeting and listening to all our customers.”

Activity:
Mobility hubs
Themes:
Human resources
Quality of service
Customer relationship
Keywords:
Human resources
Information staff
Sale staff
Passenger information
Mode of transport:
Multimodal
Date of creation: 30/09/2010
Company:
TRANSDEV
City / Zipcode: Multi-localised
Country: Multi-localised
Technical informations :
Film or Footage: Film
Producer: Effikas
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