The traffic controller

Summary:

The Traffic Controller ensures the service is running efficiently which covers punctuality, safety and frequency. He works from a central control centre or in the field depending on the network size.

The aim of the job? It’s to provide a real-time response and put forward a solution adapted to any issue drivers encounter on the network.

“My job as traffic controller consists of ensuring driver services run efficiently depending on the many challenges faced on any operating day. These may include accidents, incidents, and breakdowns. To solve these different problems, we have different staff either in-house or outside the company such as the local emergency services, police and fire brigade. Once these problems have been resolved and rectified, my job is to restore normal service to the network with the appropriate frequency of service for our customers as set down by our specifications”.

Themes:
Human resources
Quality of service
Regularity
Keywords:
Human resources
Regulation staff
Operations
Operations control centre
Regulation
Mode of transport:
Multimodal
Date of creation: 30/09/2010
Company:
TRANSDEV
City / Zipcode: Multi-localised
Country: Multi-localised
Technical informations :
Film or Footage: Film
Producer: Effikas
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